Reference

Legal Terms and Account Policies

We operate Jilili under the laws that apply to digital entertainment platforms in eligible regions. Access and use depend on your local law, and you confirm eligibility when you open an account.

Jurisdiction-dependent accessAccount verification requiredbKash, Nagad, Rocket wallet rulesLive casino and slots

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Policy Posture and Jurisdiction

Jilili Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Jilili provides live casino tables, slots and sports markets to account holders in supported regions where local law permits. We do not guarantee service availability in every area. You are responsible for confirming that your use complies with the law in your location. By creating an

1
account, you represent that you meet the minimum age requirement set by your jurisdiction and that you are legally permitted to access online gaming. We reserve the right to verify your identity, location and payment details at any time. Accounts found to violate local regulations or
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our terms will be suspended. Deposits and withdrawals via bKash, Nagad, Rocket and other wallets are subject to the payment provider's terms and the verification steps we apply. We do not process transactions on behalf of users in restricted regions. All wagers, balances and account activity
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are recorded and may be reviewed for compliance. Disputes are resolved according to the dispute-resolution mechanism stated in our terms of service. We update these policies as laws and platform capabilities change, and continued use of your account means you accept the current version.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT

How to Reach Us About Legal Matters

If you have questions about these terms, your account status, or how we handle your data, contact us through the channels below. We respond to policy inquiries within the timeframe that applies to your account tier.

Live chat Open the chat widget in your account dashboard. Legal and compliance queries are routed to our policy team who will confirm your identity before discussing account-specific matters.

Email support Send your question to the support address listed in your account settings. Include your registered mobile number so we can verify your identity and respond with the relevant policy details.

Account settings Review your verification status, data-handling preferences and communication opt-ins under the Account tab. You can request data export or account closure from the same panel.

DATA AND SECURITY

How We Handle Your Information

We collect and store the data required to operate your account, process payments and meet regulatory obligations. You control some preferences, but certain data is retained for compliance. Here is what we do and how you can manage it.

Data we collect We record your mobile number, bKash or Nagad or Rocket wallet ID, deposit and withdrawal history, game activity, device details and IP address. This data verifies your identity and tracks account behaviour for security.

Cookies and tracking We use cookies to keep you logged in, remember your language preference and analyze site traffic. You can disable non-essential cookies in your browser, but some account features require session cookies to function.

Data retention We keep account and transaction records for the period required by financial and platform regulations, typically several years. After that period, data is anonymized or deleted unless a legal hold applies.

Your rights You can request a copy of your data, ask us to correct inaccurate information, or close your account and request data deletion. Submit requests through account settings or email support with your registered details for verification.

Legal and Account Policy FAQ

Access depends on your local law and whether your region is supported. We do not guarantee service everywhere. You confirm eligibility when you register, and we may verify your location at any time.

We block registration or suspend accounts that originate from regions where local law prohibits online gaming. If your location changes, notify us so we can review your account status.

We match the wallet phone number to your registered account number and may ask for a screenshot or transaction ID. This confirms you control the wallet and prevents fraud.

Yes. Log in, go to Account settings, and select Data export. We will send a file with your deposit history, game logs and profile details within a few business days.

We send your wallet ID, transaction amount and a reference code to process deposits and withdrawals. The provider handles the actual money movement under their own terms.

Submit a closure request through account settings or email support. We will settle any pending balance, then close the account and schedule your data for deletion after the required retention period.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy AppJilili App InfoFAQ

Legal Terms and Account Policies

How to Reach Us About Legal Matters

How We Handle Your Information

Legal and Account Policy FAQ

01 Can I use Jilili from any region in Bangladesh?

02 What happens if I try to open an account from a restricted area?

03 How do you verify my bKash or Nagad wallet during withdrawal?

04 Can I request a copy of my account data?

05 What information do you share with payment providers like Rocket or Nagad?

06 How do I close my account and delete my data?

Legal

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