Reference

How Jilili Handles Your Personal Information

Your account data, payment details, and browsing activity are collected and used only to run your Jilili account — not sold, not shared without cause. Access to this platform and the protections described here depend on your local law and eligible regions.

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Jilili How Jilili Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

If you want to review, update, or request deletion of your personal data, our support team handles these requests directly. Response times vary, but we work through each request in the order received. Availability depends on local law and eligible regions — if your request involves data held under a specific jurisdiction, we will tell you clearly what we can and cannot do.

Live Chat Start a chat from your account dashboard. Describe your data request and an agent will confirm receipt and next steps.
Email Support Send your request to our support address from your registered email. Include your account username so we can locate your data quickly.
Account Settings Some data — like contact details and payment wallet numbers — can be reviewed and updated directly inside your account profile page.
DATA HANDLING STANDARDS

How We Protect and Retain Your Account Data

Account security and data hygiene are handled at the infrastructure level, not just policy level. SSL encryption covers all data in transit. Stored account data sits behind access controls that limit which internal teams can view it and under what conditions. We keep your data for as long as your account is active or as long as applicable rules require — typically for financial audit purposes. When an account is closed, personal data is deleted or anonymised within the timeframe our retention policy sets, except where legal obligations prevent earlier removal. If you believe your data has been mishandled, you can raise a formal complaint through our support channels.

Encrypted Transfers

Every data exchange between your device and our platform travels over SSL. This covers login, deposit initiation via bKash or Nagad, and account updates.

Access Controls

Internal access to personal data is role-restricted. Staff handling payment disputes see transaction records only — not full account profiles or wallet histories.

Retention Schedule

Financial records, including Rocket and bKash transaction logs, are held for the period required by applicable rules, then deleted or anonymised on schedule.

Data Requests

To access, correct, or remove your personal data, contact support from your registered email. We confirm receipt and provide a timeline for each request.

Frequently Asked Questions About Your Privacy

Real questions from account holders about how their data is handled on Jilili. If your question is not here, reach out through live chat or email from your registered account.

We collect your name, contact details, and the wallet identifiers you use — such as your bKash or Nagad number — along with device and session data needed to keep your account secure.

Your mobile wallet numbers are shared only with the payment processor handling your transaction. They are not passed to advertisers or sold to any third party.

Active account data is kept while your account is open. Payment records, including Rocket and bKash transaction logs, are retained for the period required by applicable financial rules, then removed.

Yes. Contact support from your registered email, state that you want a data access request, and we will confirm what we hold and how to deliver it to you.

Send a deletion request via email or live chat from your registered account. We process requests in order and will confirm the outcome, noting any data we are legally required to retain.

Access to this platform and the privacy rights described here depend on your local law and eligible regions. If local law limits online gaming, those rules may affect what protections apply to your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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