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Terms That Govern Your Jilili Account

Before you open an account or make a deposit via bKash, Nagad, or Rocket, these terms set out what we expect from you and what you can expect from us.

Account eligibility appliesLocal law and region determine accessbKash, Nagad, Rocket coveredSubject to change with notice

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What These Terms Actually Cover

Jilili Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms form the complete agreement between you and Jilili for use of the platform, including account creation, deposits, withdrawals, and any promotional activity. By registering, you confirm you meet the eligibility conditions for your region and that you are accessing the platform in a jurisdiction

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where doing so is lawful. We process deposits and withdrawals through bKash, Nagad, and Rocket — each transaction is subject to the wallet provider's own conditions alongside ours. We may update these terms when regulations or platform features change; we will notify you via the registered
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contact on your account before material changes take effect. If any provision is found unenforceable under applicable law, the remaining terms continue in full force. Disputes about account balances, transaction records, or promotional credits should be raised with our support team before any formal escalation. We
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keep a full transaction log against your account, and that record is the authoritative reference in the event of a dispute. Access remains subject to applicable Bangladesh law and the eligible regions we operate in at any given time.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS SUPPORT PATHS

Reach Us About Your Terms Questions

If something in these terms is unclear, or you want to flag a concern about how a rule applies to your account, our support team can walk you through it. We aim to respond to account-related queries within one business day. You can reach us through the channels below — have your registered mobile number ready so we can pull up your account quickly.

Team online

Live Chat

Start a chat session from the account dashboard. Our support team can clarify any term, check your account status, or escalate a wallet dispute on your behalf.

Email Support

Write to our support address for formal queries about these terms, account closures, or transaction records. Include your account ID for a faster response.

Help Centre

Browse our help articles for quick answers on account rules, bKash and Nagad deposit conditions, withdrawal verification steps, and what happens when a term changes.

HOW WE HANDLE YOUR ACCOUNT

Security, Data and Account Responsibility

Your account data is held securely and used only to operate the service, verify transactions, and meet our obligations under applicable law. We do not share your personal details with third parties except where required by law or necessary to process a payment through bKash, Nagad, or Rocket. You are responsible for keeping your login credentials private — if you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate. We retain transaction and account records for as long as required by applicable regulations, after which they are deleted or anonymised.

Account Security

We use encrypted connections for every session. If you log in from an unrecognised device, an OTP is sent to your registered mobile number before access is granted.

Data Retention

We keep account and transaction records for the period required under applicable law. You can request a summary of your data or ask us to correct an error at any time.

Wallet Verification

Withdrawals to bKash, Nagad, or Rocket are matched against the wallet number registered on your account. Mismatched details will delay the transfer until identity is confirmed.

Contact for Changes

To update your registered mobile number, wallet details, or personal information, contact support with a valid ID. We verify all change requests before applying them.

Common Questions About These Terms

Here are the questions we hear most often about how these terms work in practice. If yours is not here, our support team can answer it directly.

These terms apply to anyone who opens an account on Jilili. Eligibility depends on your local law and whether you are in a region we currently serve. Access is not available where local law prohibits it.

Yes. We may update these terms when platform features or applicable regulations change. We will notify you via your registered contact details before any material change takes effect, giving you time to review.

A breach may result in account suspension or permanent closure, depending on severity. Any balance held at the time of closure will be reviewed in line with our withdrawal and dispute procedures before a decision is made.

Contact support with your account ID and the transaction reference. Our team will cross-check the platform log — that record is the authoritative reference — and respond within one business day.

Your wallet numbers are stored securely and used only to process verified withdrawals. We do not pass them to any third party outside of the payment processing required to complete your transaction.

We retain account and transaction records for the period required by applicable law. You can request a copy of your data or ask us to correct inaccurate information by writing to our email support channel.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your Jilili Account

Reach Us About Your Terms Questions

Live Chat

Email Support

Help Centre

Security, Data and Account Responsibility

Account Security

Data Retention

Wallet Verification

Contact for Changes

Common Questions About These Terms

01 Who do these terms apply to?

02 Can Jilili change these terms?

03 What happens if I break the terms?

04 How do I raise a dispute about a transaction?

05 Are my bKash, Nagad, and Rocket details protected?

06 How long do you keep my account data?

Terms & Conditions

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